The wireless workforce is always evolving and with the advent of artificial intelligence, it will likely change even more. AI-powered chatbots and virtual assistants are already starting to creep into customer service and support roles. AI will also play a key role in network performance and optimization, and is likely to impact technical jobs. This panel will provide some insights into how advances in technology are disrupting the workforce and what companies are doing to help workers develop the necessary skills to evolve in their jobs and prepare for the future.
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