University of New Mexico IT Department
Mark Reynolds, Associate Director, University of New Mexico IT department, is involved in the engineering, design, installation and implementation of many voice, data, Cellular security and video deployments, inside and outside plant infrastructure. Mark has been in Higher Education for 39 years with experience in Telecommunications since 1973 with 48 years in voice, data, security, facilities, RF and Management.
While at UNM, Mark is notable accomplishments include:
• Chaired a VoIP trial (NEC, MS, Broad soft, AASTRA, Cisco, HP, 3Com, Century Link SIP trial, Unified communications, unified communications) deployment for the University
• Headed up large project management projects for the University, Health Sciences, Hospital, Branch Campuses, Clinics, other Higher Education, K-12 and NON University agencies
• Headed up a large, complex project to upgrade the campus’ existing communications technology, which included and not limited to the RFP process, implementation and installation of 22,000-port telephone system and the second largest Central Office in New Mexico.
• Designed, managed and supported every aspect of telecommunications (voice, data LAN-WAN, security and facilities)
• Committee member or chair (Emergency management, facilities management, Alarm management, Carrier services for voice and data, Engineering of voice and data services, ACD , Disaster recovery) –FEMA/ICS certified communications support
• Distributed antenna system installation, design, oversight with carriers (DAS, Cellular, Small Cell) – subject matter expert
• BISCI RCDD for 25 years, ITIL V3 certified, PMI credentials, journeyman license for ES8 for 25 years
• Interim Director for a 13 Million dollar budget for two years
• Speaker, Chair, roundtable experience with ACUTA (Immediate Past President), NEC Users Group, University CIO, University Hospital CIO, CEO, CFO, Governors Higher Education Summit, CHEC’s-TIE (Higher Education), EDUCAUSE, Carrier presentations, Emergency management, MiCTA director at large, BICSI TEO committee, TIA IoT committee member (Smart City) Safer building coalition, Big Brother Board member and Big Brother Mentor 2.0, BICSI South Central Regional Director, CBRS committee member, WIA
• IT voice department (20,000 phone lines, 400 work orders and 200 trouble tickets a month, number one Trauma center in New Mexico) with a 10 Million dollar budget